IT Support Analyst

The Support Analyst will report to the Head of IT and will have a consultative approach, as well as the aptitude to quickly understand new and emerging technologies. The Support Analyst will have the opportunity to provide end user support for an entirely new and bespoke IT Managed Services platform, using a combination of best of breed infrastructure technologies and supporting SaaS applications. Our clients are incredibly varied and therefore the personalities you will be working with will be equally as diverse. The role will require occasional travel around Central London and a willingness to roll your sleeves up and turn your attention to whatever task needs completing.

The role will be permanent and full time.

• Provide on-site and remote assistance for Kindleworth and Kindleworth’s clients
• Provide day to day IT troubleshooting and proactive advice
• Complete all regular scheduled visits and tasks, per the applicable Service Level Agreements
• Assist in the deployment, monitoring, maintenance, development, upgrade, and support of IT systems
• Support the technical leads in all new application and cloud hosted projects, as well as the migration of existing client infrastructure onto the Kindleworth platform

This Support Analyst role presents a very different opportunity when compared with working within an IT team at a large firm or traditional Managed Service Provider and therefore we look for enthusiastic candidates, with an ambition to learn and achieve more. The ideal candidate will be focused on surpassing expectations and on delivering continuously improving IT systems and support for colleagues and for clients.

Candidates will have one to two years’ experience gained within a previous support role, and, crucially, they will have proven experience in supporting Microsoft 365 applications and technologies.

They will have ideally worked within a client facing capacity within a professional services firm and will understand the challenges associated with such environments and with people who sell their time.

The Support Analyst will need to be able to manage their own workload and time highly efficiently to manage various day-to-day responsibilities whilst also supporting the Head of IT and technical leads within the team.

Our Associates need to work without close supervision and consistently represent Kindleworth’s brand and values in a number of client-facing roles. They are excellent communicators and will positively contribute within a team environment.

In addition, the role requires a good practical understanding of the following:

• Microsoft Windows Operating Systems
• Microsoft 365 Suite – Exchange Online, Outlook, Word, Teams, OneDrive, SharePoint etc.
• Mobile Device Management (Intune)
• Configuration of hardware and the deployment of equipment
• Basic networking and communications (LAN/WAN)
• Incident detection, analysis, resolution, and communication

To apply for this role,  please email a copy of your CV to: jobs@kindleworth.com

In applying for this role, you are agreeing that your information can be used for recruitment purposes by Kindleworth, and accepting the terms of Kindleworth’s Personal Data Policy (available at www.kindleworth.com).